Success does not depend on making important decision quick, but it depend on your quick action on important decision.
Level 1 Support:
Level 2 Support:
Level 3 Support:
In the event that Level 2 Support does not address the problem Faced by the End-User, SMPL shall provide reasonable efforts to fix the errors in the Product and to regularize the functioning of the product.
If SMPL is unable to resolve an issue by giving support via telephone or mail, then the End-User shall to provide remote access to their server to the technical support of SMPL for trouble shooting and resolution.
Even after using remote access if the issue is not resolved, then based on an approval from End-User, SMPL shall arrange for on-site visit of its consultant to trouble shoot and resolve the issue.